Privacy Policy
Effective Date: January 20, 2026
Data Collection and Processing
LLC "Helpin" (ID: 400458526) operates the Helpin.ge website and is committed to protecting user privacy. This policy explains how personal information is collected, used, disclosed, and safeguarded when you visit our site, register, create a profile, or book sessions with coaches and experts.
Users voluntarily provide information during registration and profile setup. You may request access to, update, or delete your data by contacting us at info@helpin.ge.
Personal Information
The platform collects identifiable data including: first and last name, phone / mobile number, email address, postal address, education and work experience, personal skills, certificates, and projects, social network links, and company name and identification code.
Data Collected During Website Use
The site gathers usage information such as IP address, browser type and version, pages visited, visit duration, device identifiers, and activity patterns.
Tracking and Cookies
Usage data is collected through cookies and tracking technologies. You can refuse cookies via browser settings, though this may limit some functionality. The platform uses session cookies, preference cookies, and security cookies.
Use of Data
Collected data is used for: providing and developing our services, personalizing your experience, notifying you about service changes, customer support and care, service analysis and improvement, technical issue detection and prevention, and direct marketing (opt-out available upon request).
Data Transfer
Personal information may be transferred outside your country where data protection laws differ. Data is processed in Georgia according to Georgian law. By accepting this policy, users consent to these transfers.
Data Disclosure / Legal Requirements
Information may be disclosed when necessary to comply with legal obligations, protect rights and safety, prevent crimes, defend against legal liability, or as otherwise required by law.
Access to and Correction of Data
You can update your personal data through the website or request access, correction, or deletion by contacting us.
Data Storage and Deletion
Data is retained while your account is active. Upon account cancellation, personal data is deleted except for information needed for disputes, fraud prevention, or financial accounting. Financial data is retained for three years; fraud-related data for ten years. Deletion and data access requests are processed within one month.
Data Security
Helpin implements reasonable security measures to protect personal information. However, no internet transmission or storage method is completely secure. Users should protect their passwords and update them regularly.
Service Providers
Third parties may be engaged to facilitate services or perform tasks on behalf of the platform. Such parties have access only for specified purposes and may not use your data for any other reason.
Google Analytics
The platform uses Google Analytics to analyze traffic and usage. Data may be shared with other Google services for advertising purposes. You can opt out via the browser plugin at tools.google.com/dlpage/gaoptout.
Google API Integration and Data Usage
Helpin uses Google OAuth and Google Calendar APIs to streamline booking. Availability sync reads "busy" calendar slots to prevent double-booking. Event creation automatically creates calendar events and Google Meet links. Only calendars you have explicitly authorized are accessed.
Data use adheres to the Google API Services User Data Policy. Information is not used for advertisements or shared with third parties except as necessary for scheduling features or legal compliance.
Links to Other Sites
The site may contain links to third-party websites. Helpin does not control their content or privacy practices and assumes no responsibility for them.
Changes to This Policy
This policy may be updated periodically. Changes will be posted on the website with updated effective dates. Continued use of the platform constitutes acceptance of any changes.
Contact
For privacy-related questions, contact us at info@helpin.ge.