Effective Date: 20/01/2026
LLC “Helpin” (Identification Code: 400458526) – (hereinafter – “Helpin”) owns the Helpin brand and operates the website https://helpin.ge.
At helpin.ge, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, register, create a profile, or use our services, including booking sessions with coaches, psychologists, or other experts, and our integration with Google APIs for scheduling.
Personal information is provided voluntarily during registration, profile setup, or service usage. You may request a copy of your data held by us, access, update, or delete it at any time by emailing info@helpin.ge.
This policy covers the following topics:
- Data Collection and Processing
- Personal Information
- Data Collected During Website Use
- Tracking and Cookies
- Use of Data
- Data Transfer
- Data Disclosure / Legal Requirements
- Data Storage and Deletion
- Data Security
- Service Providers
- Google Analytics
- Google API Integration and Data Usage (Limited Use)
- Links to Other Sites
- Changes to This Policy
- Dispute Resolution and Contact
Data Collection and Processing
We collect various types of information to provide and improve our services. By registering, you consent to providing accurate data and updating it as needed. By using the website and services (or attempting to), you consent to the collection, storage, and processing of your personal data, including for direct marketing purposes to deliver the service and enhance user experience. You may request cessation of marketing use at any time by emailing info@helpin.ge.
Personal Information
During use of the website/services, we may request and process personal and identifiable information for contact or identification purposes, including but not limited to:
- First and last name
- Phone / mobile number
- Email address
- Address
- Education
- Work experience
- Personal skills
- Certificates and projects
- Social network links
- Cookies and website usage data
- Company name and identification code (for legal entities)
Data Collected During Website Use
We may collect information about how you use our website/services, including (but not limited to) IP address, browser type/version, pages visited, visit time/date, duration on pages, device unique identifiers, and other data.
Tracking and Cookies Data
We collect usage and activity information via cookies and similar technologies. Cookies are small files sent to your device by websites you visit. We also use tags, scripts, and other tracking technologies for collection, analysis, and service improvement.
You can refuse cookies via browser settings, but note that this may limit full functionality of the website and services.
Examples of cookies we use:
- Session Cookies: For operating our services.
- Preference Cookies: To remember settings and preferences.
- Security Cookies: For security purposes.
Use of Data
By using our website, you consent to our use of collected data for:
- Providing effective service and developing our services
- Personalizing user experience and delivering relevant content/information
- Notifying about service changes
- Better serving you
- Enabling participation in interactive features
- Providing customer care and support
- Analyzing information to improve services
- Effective monitoring of our services
- Detecting, fixing, and preventing technical issues
- Direct marketing purposes (you can opt out)
Data Transfer
Your data, including personal information, may be transferred outside your country/region where data protection laws may differ. If you are outside Georgia and provide information, note that we process data in Georgia in accordance with Georgian law.
Your consent to this policy grants us permission for such transfers and processing. We may disclose data to authorized persons, partner companies (with cooperation agreements), affiliates, marketing/partner organizations for offering products/services, preparing reports/presentations, security, fraud detection/prevention. Helpin is not responsible for third-party use of your data. If you do not want third-party contact, email info@helpin.ge.
Data Disclosure / Legal Requirements
We may disclose your personal information if reasonably necessary to:
- Comply with legal obligations
- Protect our rights, property, image, reputation, and safety
- Prevent/investigate possible crimes related to the service
- Protect personal safety of users, contractors, or public members
- Defend against legal liability
- Other cases provided by law
Access to and Correction of Data
You can update your personal data via the website or request access/correction/deletion.
Data Storage and Deletion
- Data is stored while you have an active Helpin account. Upon cancellation, all personal data is deleted except what is needed for disputes (if any), fraud prevention, or financial accounting.
- Financial data retained for 3 years.
- In cases of fraud, misinformation, or criminal risk – retained for 10 years.
- Payment-related data not deleted until transaction confirmation.
- Communications/negotiations stored in user history; may be used anonymously for service improvement or research.
- You may request deletion; afterward, you cannot use the same account for services.
- Deletion requests processed within 1 month (or contact if issues).
- Data access requests fulfilled within 1 month.
Data Security
Helpin takes all reasonable measures to protect personal data and ensure it is not transferred to organizations/countries not meeting security standards. Our systems use high security standards. While we strive to protect your data, no internet transmission/storage method is 100% secure. We cannot guarantee absolute security. Users should also take precautions: do not disclose username/password, update passwords regularly, avoid storing passwords on devices.
Service Providers
We may engage third parties/companies to facilitate/improve services, perform tasks on our behalf, or analyze usage. Such parties have access only for those purposes and are obligated not to use data otherwise.
Google Analytics
We use Google Analytics (Alphabet Inc.) to analyze website traffic and service usage. Data may be shared with other Google services. Google may use it for its advertising purposes. Opt out via browser plugin: tools.google.com/dlpage/gaoptout. For more: https://policies.google.com/privacy?hl=en.
Google API Integration and Data Usage
Helpin uses Google OAuth and Google Calendar APIs to streamline booking for coaches/psychologists/experts:
- Availability Sync: Reads your Google Calendar “busy” slots to prevent double-booking.
- Event Creation: Automatically creates a Google Calendar event and generates a Google Meet link upon booking.
- Limited Access: Only accesses calendars you authorize; we do not read/store contents of unrelated private appointments.
Google API Limited Use Disclosure
Helpin’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
We do not use Google user data for serving advertisements (including retargeting, personalized, or interest-based advertising), and we do not share this data with third parties except as necessary to provide the scheduling/booking features you have requested or as permitted under the policy (e.g., for security, legal compliance).
Use of data is strictly limited to providing or improving prominent user-facing features in our application (such as scheduling availability and session creation). We comply with restrictions on human access, transfers, and prohibited uses (no selling, no use for ads, credit assessment, etc.).
Links to Other Sites
Our site may contain links to third-party sites. We do not control or assume responsibility for their content, services, privacy practices, or policies. Review their privacy policies when visiting.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on the website, and we may notify you via email or other means. We will update the effective date at the top. Continued use after changes constitutes acceptance. Review periodically.
Dispute Resolution
In case of disputes, parties will first attempt mediation. If no consensus, the dispute shall be resolved by Tbilisi City Court.
Contact
For questions or issues regarding personal data protection, contact us at:
Email: info@helpin.ge
Website: helpin.ge